EasyHA monitoring tools can monitor the availability and performance of you applications. It records the response time of your applications. You may want to determine the business requirements of the service provider; and reviewing key performance indicators, controls, and critical success factors used to ensure delivery of business requirements.

SLA states the guaranteed level of availability.

EasyHA can help SLA Monitoring by monitoring the availability and performance of your mission critical business applications and ensure you derive higher business value through better management of IT and IT processes.

The out-of-the-box support for monitoring a heterogeneous infrastructure can empower you to focus on functionality that is core to your business and in the mean time also provide you with invaluable insight into your system to ensure end users of your mission critical applications are satisfied.

EasyHA provides out-of-the-box support for monitoring various applications, databases, websites, web applications and other corporate IT Services.

• SLA Management gives you better visibility on whether you are meeting the needs of your customers
• Holistic view of your business applications
• Standards based approach to managing IT resources
• Support for industry best practices
• Improved employee productivity

The SLA audit report is implemented in v1.06. You will see the information list below:

Uptime, is probably the most important single metric you can use to measure the performance of your applications. It shows the percentage the service is up and operational. The counterpart of that is.
Downtime, It shows the time or percentage the service was unavailable.
Other time, If EasyHA is not running, or it cannot access the web server or database server, the status of the server will be record as not data or network issue.

We provide general SLA audit report. In case you have special needs, please contact the vendor. http://www.lv2000.com/easyha/contactus.php